Setting up MFA on your NSU account to access SharkMail, SharkLink, and Self-Service Banner is a simple process and can be completed in about 5 minutes. The different method options consists of:
- Calling phone number
- Texting code to number
- Asking for verification over Authenticator App
For step-by-step procedures, please follow this guide:
Pre-setup requirements: Remove any previous NSU accounts in Authenticator App
- Click on the old Account
- Click on the Gear
- Click on the Remove account
- Click on the Plus (+)
- Select Work or school account and Sign in
- Sign in with NSU email, if already signed in, skip to the More information required
- Enter NSU password - if forgot password do not use "Forgot my password"
- Click Next (More information required)
- If setting up for Text, click the "setup in a different method"
- Select "Phone" and enter phone number
- If setting up for Authenticator App
- Install Microsoft Authenticator from your App Store and click Pair your account to the app by clicking this link (possible twice)
- If a window pops up, go to settings and change settings (If stuck on loop, start over, no need to reset MFA again)
- You will be shown a number to enter (click I can't see the number) behind "Are you trying to sign in?" window
- Remember and type in number when window comes back, click yes
- Will get an activation failed window infront of the green check-mark, click OK
- the Notification approved will be behind click Next
- Click Done
- Click Skip
- Click Continue
